Terms and Conditions of Use

Article 1 – Definitions

1.1 For the purposes of the Terms, the following definitions apply:

• a) Account: the personal or company profile created to access the Platform.
• b) Applications or TETI Apps: the AI applications made available by TETI on app stores or created by the User.
• c) Personal Data: data as defined by applicable legislation (e.g. GDPR), referring to an identified or identifiable natural person.
• d) Input: data, instructions, prompts, files or other information provided by the User to the Platform (including via API or integrations).
• e) Output: content generated by AI models following the processing of Input (e.g. text, images, code, files).
• f) Plans: the economic model of the Services (freemium and paid subscriptions), with related limits and features.
• g) Services: the functionalities of the Platform, including AI chat, generation, by way of example, of text/image/code or multimodal content, automation on behalf of the User, contextual memory, APIs, development tools and vertical products.
• h) Contractual Owner: the registered User who enters into the contract with TETI; if acting on behalf of others, the person/entity represented.
• i) User: any person who accesses or uses the Platform, with or without registration.

Article 2 – Subject matter and description of the Services

2.1 The Platform provides an advanced AI assistant capable of sustaining contextual conversations, generating text, images and code, performing actions on behalf of the User (e.g., verifying responses/contacts, follow-ups, interactions with connected services) upon authorisation and integration, maintaining short- and long-term memory to improve continuity of use, and allow the User to create, set up and use preconfigured Applications or develop their own using configuration files. The Platform also allows the use of an integrated AI browser, through which the User can authorise autonomous and continuous navigation by the system, including keeping login sessions open for ease of use. TETI may also make available an internal App Store containing applications developed or verified by TETI, some of which require external authentication procedures and others the mere entry of API keys provided by the User.

2.2 The models used are open source and may be consolidated and/or specialised, in whole or in part, for different operating contexts. The combination of models, pipelines, configurations, prompts and parameters constitutes know-how exclusively owned by TETI.

Article 3 – Access and registration requirements

3.1 Use is reserved for Users who are of legal age and have the capacity to act under applicable law. Use by minors is prohibited.

3.2 The Services are offered and available without territorial restrictions, subject to prohibitions/restrictions imposed by local laws, international sanctions, embargoes or export control regimes.

3.3 The User is responsible for verifying and ensuring that their use complies with the regulations of the country in which they operate (e.g. anti-spam, consumer, privacy, capacity).

3.4 By registering, the User declares that they possess all qualifications, authorisations and requirements for using the Platform, granting full indemnity in this regard to TETI, and that the information provided is true, accurate and up to date, undertaking to keep it so.

Article 4 – Account and security

4.1 Registration and Account creation.

Access to the Platform requires the creation of a personal Account, which constitutes the User's unique identity within the system. The Account can only be activated through authentication with a magic link sent by email or through Google Authentication. Upon first access through one of these systems, the User completes the technical registration and, at the same time, expresses acceptance of these Terms and Conditions.

After activation, the User is required to complete an onboarding procedure, without which they will not be able to use the chat features and other Services. This procedure requires at least the entry of the full name and declaration of age, with confirmation of being of legal age and express acceptance of the Terms of Use and Privacy Policy.

Completion of the onboarding process is a necessary condition for accessing the Services. Until the required data has been provided and the contractual and informational documents have been accepted, the User will not be able to interact with the Platform.

Each individual may only have one personal Account. Within that Account, however, the User may set up or join multiple organisations, each with its own subscription plans and management settings.

4.2 Safekeeping of credentials.

The User is responsible for the accuracy of the information provided and undertakes to keep it up to date. The User is also responsible for all activities carried out through their Account, including those resulting from the use of magic links or Google credentials. The User must take reasonable measures to safeguard their access tools and prevent unauthorised use.

The User must promptly inform TETI of any suspected unauthorised use of their Account or any security breaches (e.g. theft of credentials).

4.3 Business accounts.

If the User acts on behalf of a company, they declare and guarantee that they have the necessary powers of representation. In this case, the rights and obligations arising from the Account also apply to the company represented, which accepts the Terms and Conditions jointly and severally with the User.

4.4 Account actions for violations or risks.

TETI AI may restrict, suspend, ban or delete an Account in the event of violations of the Terms and Conditions, security risks, fraudulent use or non-payment of subscribed plans.

a) Suspension: the Account remains active but access to some or all of the Services is temporarily restricted. This is applied, by way of example, in the event of:

• technical security anomalies;
• use of the Platform for fraudulent or illegal activities;
• suspected use by unauthorised third parties;
• recoverable payment delays.

b) Ban: all Account functions are blocked, without deletion of data, in order to prevent the User from creating new Accounts with the same credentials. This is applied, by way of example, in the event of:

• use of the Platform for fraudulent or illegal activities;
• attempts to tamper with the Platform, reverse engineering, cyber attacks;
• repeated violation of the usage policies after warnings.

c) Cancellation: the Account and associated data are deleted (except for storage within the limits of the law for security, legal or legal defence purposes). This is applied, by way of example, in the event of:

• serious violations of the Terms and Conditions that permanently compromise the contractual relationship;
• orders from Competent Authorities;
• requests from the User themselves.

4.5 Complaint and review procedure.

• a) In the event of suspension, ban or cancellation decided by TETI, the User will receive written notification by email stating the reasons.
• b) The User may submit a reasoned complaint within 15 (fifteen) days of notification, by email to the support service or to the dedicated address provided by TETI.
• c) TETI will examine the complaint and communicate the outcome within 30 (thirty) days, confirming, modifying or revoking the measure taken.
• d) Pending the complaint procedure, the suspension or ban shall remain in effect, unless TETI decides otherwise.

Article 5 – Plans, subscriptions, payments and renewals

5.1 Plan Structure

The Platform is used on a freemium basis, allowing free access with limited functionality, and through the subscription of paid plans that expand the resources and services available.

Paid plans are divided into Web Plans and App Plans. There are several options, differentiated according to the level of functionality, computational resources, support and memory capacity. The features and prices of each plan are published transparently in the dedicated area on the Website (Web Plans) or on the App (App Plans).

5.2 Subscription method

Subscription takes place online by selecting the desired plan and completing the payment procedure, managed directly by TETI or, in the case of the App Plan, through the payment systems of mobile stores. In both cases, the contract is considered finalised upon sending an electronic confirmation to the User.

The subscription starts from the date of confirmation and lasts for the period indicated (monthly, yearly or other).

5.3 Payments

Payments must be made using the methods available on the Platform (credit/debit cards, electronic payment circuits, bank transfer or other enabled instruments).

It is understood that TETI may use third-party providers to manage payments; in this case, the User accepts the terms and conditions of the third-party provider at the time of payment and acknowledges that the relevant data is not processed by TETI but only by the payment providers, subject to their respective policies.

Prices are quoted in US dollars (USD) or in the specified currency; any taxes (VAT, sales tax, etc.) are calculated and charged in accordance with the law.

5.4 Renewal and cancellation

Subscriptions are automatically renewed for the same duration, unless cancelled by the User within the terms communicated on the Website or in the Account area with at least 72 hours' notice before expiry. It is understood that cancellation avoids the charge for the following period, but does not entitle the User to a refund for the period already paid for, except as provided for by consumer protection legislation.

5.5 Non-payment

In the event of non-payment or late payment, TETI may suspend or limit access to the paid Services, reserving the right to reactivate them only after full payment has been made, without prejudice to the application of interest on arrears to the maximum extent permitted by applicable law.

If non-payment continues for more than 30 days, TETI may terminate the contract with immediate effect, without prejudice to compensation for damages.

5.6 Price changes

TETI may change the prices of the Plans, giving at least 15 days' notice. The User has the right to withdraw from the Plan before the new rates take effect; continued use thereafter is equivalent to acceptance.

5.7 Right of withdrawal for consumers - EU Users

If the User is an EU citizen and qualifies as a consumer under applicable EU or national law, they have the right to withdraw from the contract within 14 (fourteen) days of taking out the subscription, without having to provide any reasons and without incurring any costs other than those provided for by law.

To exercise the right of withdrawal, the consumer must send an explicit statement (e.g. by e-mail or through the Account area) before the expiry of the deadline. It is sufficient for the communication to be sent within the 14-day period.

However, pursuant to Article 59 of the Consumer Code (and equivalent provisions in other EU jurisdictions), the right of withdrawal does not apply when:

• i) the consumer has requested immediate activation of the Service, accepting the consequent loss of the right of withdrawal;
• ii) it concerns digital content not provided on a tangible medium, the performance of which has begun with the consumer's express consent and acceptance of the loss of the right of withdrawal.

The User is therefore informed that the use of the Platform falls within the above cases and that the registration of the Account and access to the Platform constitute a formal request for activation of the Service and acceptance of the loss of the right of withdrawal .

Users who do not fall within the definition of consumers under European Union law or who reside outside the European Economic Area do not have a legal right of withdrawal, unless such a right is recognised by mandatory local law. This is without prejudice to TETI's right to voluntarily grant, at its discretion, more favourable refund or withdrawal policies, which will be communicated transparently to the User.

Article 6 – Rights on the Platform, Input and Output

The User remains the owner of all data, information and content that they decide to upload or transmit to the Platform (the Input). By providing such Input, the User grants TETI a non-exclusive, free and worldwide licence to process, store, transmit and use such content to the extent necessary to provide the requested Services, to ensure the security and continuity of the Platform and, in aggregate or anonymised form, to improve the performance and reliability of the models. It is understood that TETI does not claim any ownership rights over the Inputs as such, and that all responsibility for the lawfulness, accuracy and availability of the Inputs lies solely with the User.

TETI grants the User extensive rights of use, including for commercial purposes, in relation to the results obtained from their Inputs. However, due to the probabilistic nature of the models used, TETI cannot guarantee that the Outputs are unique, original or free from references to content, datasets, models, libraries or services from parties other than TETI, including open source, nor that they may not be similar or identical to those obtained by other users. It is therefore the User's responsibility to verify the compliance of the Outputs with intellectual property rights, contractual obligations or applicable sector regulations, assuming all responsibility for their use.

The Outputs are to be understood as support tools and not as certified or guaranteed content: TETI does not guarantee that they are accurate, complete or suitable for particular purposes, nor that they can be used without risk of infringing the rights of third parties. The use of the Outputs is therefore the sole responsibility of the User.

Finally, any suggestions, comments or proposals for improvement that the User sends to TETI in relation to the Services may be freely used by the company, without this giving rise to any right to compensation, recognition or claims on the part of the User.

Article 7 – Permitted use and prohibitions

7.1 The User undertakes to use the Services lawfully, diligently and in accordance with the Terms and Conditions and applicable laws.

7.2 It is prohibited, by way of example and without limitation:

• a. using the Services for illegal, defamatory, discriminatory, fraudulent or harmful activities;
• b. violating the rights of third parties (IP, secrets, privacy);
• c. circumventing/forcing security measures, reverse engineering, model stealing, mass scraping, extraction of weights/parameters;
• d. generating/spreading spam or automating contacts without legal basis (consent/legitimate interest) and in violation of anti-spam regulations;
• e. high-risk uses (medical/diagnostic, legal, financial, safety-critical) without adequate qualified human supervision;
• f. introducing malware or other malicious software;
• g. exceeding rate/quota limits or circumventing fair use criteria;
• h. using signs/domains that could be confused with TETI trademarks or claiming false affiliations.

7.3. It is also prohibited to use the Platform in high-risk contexts, such as critical infrastructure, transport systems, medical devices, military or defence applications, or in any other activity where a malfunction of the Services could cause serious damage to persons, property or public interests, without prior written authorisation from TETI and without adequate qualified human supervision.

7.4. It is prohibited to use the integrated AI browser for activities that involve violations of the law, unauthorised access to computer systems or third-party accounts, unauthorised scraping, or other conduct that may result in legal liability for TETI or the User. Each login session maintained through the Platform must comply with the terms of use of the connected third-party service.

7.5. In the event of a violation, TETI reserves the right, at its sole discretion, to limit/suspend/close the Account, block integrations, disable features, retain relevant logs and/or report the facts to the Competent Authorities.

Article 8 – Integrations, automations and third-party services

The Platform allows Users to integrate third-party services and applications, such as messaging systems, CRM, cloud storage tools or social networks, by providing the relevant credentials or access keys. In any case, the User remains solely responsible for the correctness and legitimacy of such connections, ensuring that they have all the necessary rights and consents to authorise TETI to use the connected services for the sole purpose of performing the requested operations.

TETI is not responsible for any malfunctions, limitations or changes to third-party services, nor for any misuse that the User or persons connected to them may make of them. The revocation of such authorisations is always possible, but may result in the loss or limitation of certain features.

Article 9 – Personal data, privacy and security

9.1. TETI processes Users' personal data in full compliance with applicable legislation, including, where relevant, Regulation (EU) 2016/679 (GDPR), the Digital Services Act, the AI Act and US and international laws on privacy and data security. The specific methods of processing are set out in the Privacy Policy available on the Platform, which forms an integral part of these Terms and Conditions.

9.2. TETI may assume different roles in relation to the data processed. When managing the information necessary for registration, billing, technical maintenance and security of the Platform, it acts as data controller. When, on the other hand, it processes personal data of third parties uploaded by the User – for example through documents, datasets or conversations that contain references to natural persons – TETI may act as a data processor, providing a Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR for customers who are entitled to it. In any case, the User remains responsible for obtaining consent and providing the data subjects with the information required by law.

9.3. Personal data may also be transferred and stored outside the European Economic Area, in particular in the United States, by adopting standard contractual clauses or other safeguards provided for by European legislation. TETI undertakes to carefully assess the risks associated with transfers and to take additional security measures, where necessary, to ensure an adequate level of protection.

9.4. The User undertakes not to upload data to the Platform that is irrelevant or excessive in relation to the purposes of the Services. In particular, it is prohibited to transmit special categories of data (e.g. health, biometric, religious or political data) unless the Service expressly requires it and the User is fully entitled to do so under applicable law.

9.5. A distinctive feature of the Platform is contextual memory, which allows conversations and content to be stored and reworked in order to improve the user experience and ensure continuity. The data used for this purpose is stored for varying periods, as indicated in the Privacy Policy, and may be deleted or restricted at the User's request, without prejudice to storage obligations related to legal, security or defence requirements.

9.6. TETI takes appropriate technical and organisational measures to ensure the protection of data against unauthorised access, alteration, loss or disclosure. However, no system can be completely secure: the User is therefore required to actively cooperate by taking all reasonable precautions to protect their devices, networks and credentials. The security of the Services is based on a principle of shared responsibility, in which both TETI and the User play an essential role in protecting information.

Article 10 – Transparency, fairness and human supervision

The User is aware that they are interacting with an artificial intelligence system and not with a human operator. The Outputs generated may contain errors, biases or incomplete information and should not be considered certified or guaranteed content. It is the User's responsibility to critically evaluate the results and, where circumstances require, to supplement them with qualified human control or review.

When required by law, as in the case of the dissemination of synthetic content that could be confused with real works or 'deepfakes', the User is required to declare its artificial origin, thus ensuring the transparent and correct use of the tools provided by the Platform.

Article 11 – Availability of the Service and technical changes

The Services are offered in their current state and according to technical availability at the time. TETI reserves the right to modify or update their characteristics, as well as to temporarily or permanently suspend their provision, when it deems necessary for technical, operational, legal or security reasons. Where possible, such changes will be communicated to the User with reasonable notice. Technical documentation, user guides and FAQs may supplement these Terms and Conditions and are made available to facilitate the correct use of the Services.

Article 12 – Warranty exclusions

12.1. The Services offered by TETI are made available "as is" and "as available", without any warranty, express or implied, beyond what is mandatory under law. The User acknowledges that the experimental and probabilistic nature of artificial intelligence models means that the Outputs generated may be incomplete, inaccurate, inconsistent or unsuitable for specific purposes. In particular, TETI does not guarantee the continuity or availability of third-party services, plugins or applications connected to the Platform, which may be modified, suspended or interrupted by parties outside TETI's control. Any interruptions or incompatibilities do not constitute a breach of contract attributable to TETI.

12.2. TETI does not guarantee, and the User accepts, that:

• the Services will be uninterrupted, error-free, secure or always available in any place and at any time;
• the Outputs are accurate, reliable, unique, original, error-free or suitable for the use that the User intends to make of them;
• the Outputs do not contain information or references attributable to content, datasets, models, libraries or services of parties other than TETI, including open source, or public sources;
• integrations with third-party services or applications remain available, compatible and functional over time, as their management depends on external parties.

12.3. The User also acknowledges that TETI may temporarily interrupt the Services for maintenance, updates or necessary technical interventions, and that any interruptions due to external events (e.g. malfunctions of network providers, cloud or third-party services) do not constitute a breach attributable to TETI.

12.4. The Outputs do not replace professional advice. In particular, they should not be considered legal, medical, tax, accounting, financial or other specialist opinions. In all critical or regulated contexts, the User is required to verify the content generated with the help of a qualified professional and not to base important decisions solely on the use of the Services.

Article 13 – Limitations of liability

13.1. To the maximum extent permitted by applicable law, TETI's total liability to the User for any claim, damage or consequence arising from the use of the Services, whether contractual or non-contractual, shall in no event exceed the total amount paid by the User to TETI in the twelve months preceding the harmful event. This limit applies cumulatively to all claims made during the same period.

13.2. TETI shall in no event be liable for any indirect, consequential or special damages, including, but not limited to, loss of profits, loss of revenue or business opportunities, damage to image or reputation, business interruption, loss or alteration of data, or any other economic or non-pecuniary damage that does not arise immediately and directly from its own breach.

13.3. TETI shall not be held liable for any improper or unlawful use of the Inputs, Outputs or Platform by the User, nor for any consequences arising from third-party additions or services not under TETI's control. Similarly, there shall be no liability for damages arising from the User's failure to comply with these Terms and Conditions or applicable laws.

13.4. The above limitations shall not apply in cases where the law expressly prohibits the exclusion or limitation of liability, in particular in cases of wilful misconduct or gross negligence or for mandatory rights recognised to particular categories of Users. In such circumstances, TETI's liability shall be limited to the minimum extent permitted by law.

Article 14 – Indemnity

The User undertakes to indemnify and hold harmless TETI, its directors, employees and collaborators from any liability, cost or expense arising from violations of the Terms and Conditions, from unlawful use of Inputs or Outputs and, in general, from any activity carried out through their Account that is detrimental to the rights of third parties or contrary to the law. In such circumstances, TETI may manage its defence in court at its own discretion, with the User being responsible for providing full cooperation.

Article 15 – Legal compliance, controls and audits

TETI may carry out monitoring proportionate to the use of the Platform, keeping technical records and access logs, for the sole purpose of ensuring security, preventing abuse or complying with legal obligations. If the competent authorities request information or documents, TETI may cooperate within the limits provided for by law. The User is required to cooperate reasonably where checks or audits are legitimately conducted in relation to their use of the Services.

Article 16 – Duration, suspension and termination

These Terms and Conditions apply for as long as the User uses the Platform. TETI may temporarily suspend an Account in the event of security anomalies, remediable breaches or suspected abuse. It may proceed with permanent blocking (ban) in the event of serious violations of the Terms and Conditions, attempts at fraud or illegal activities, while the permanent cancellation of the Account occurs in the event of violations that make it impossible to continue the relationship or at the request of the User themselves.

Article 17 – Contractual changes

TETI may amend these Terms and Conditions at any time, for example to adapt them to technical developments, regulatory changes or new features of the Platform. The amendments will be communicated with reasonable notice and will take effect on the date indicated in the communication. Continued use of the Platform after that date constitutes acceptance of the amendments, without prejudice to the User's right to withdraw before they take effect.

Article 18 – Applicable law and dispute resolution

Except as provided for consumer protection, the Terms are governed by the laws of the State of Delaware, excluding its conflict of laws principles. Any dispute shall be resolved by international arbitration administered by the International Chamber of Commerce (ICC) in accordance with its Rules. The arbitration shall be held in Dover, Delaware, in English, before a sole arbitrator. TETI reserves the right to apply to the courts for urgent or precautionary measures, in particular for the protection of its intellectual property rights.

Article 19 – Communications

All communications between TETI and the User shall preferably be made electronically, by e-mail or notifications on the Platform. The User is responsible for keeping their contact details up to date and for regularly checking the communications received. Unless proven otherwise, communications sent shall be deemed to have been duly delivered within twenty-four hours.

Article 20 – Transfer of the contract

TETI may transfer the rights and obligations arising from these Terms and Conditions to third parties in the event of extraordinary transactions such as mergers, acquisitions or transfers of business, ensuring in all cases the continuity of the contractual relationship. The User may not assign or transfer the contract without the written consent of TETI.

Article 21 – Force majeure

Neither party shall be liable for any failure or delay that has actually occurred as a result of force majeure events, such as wars, riots, natural disasters, interruptions of essential services, large-scale cyber attacks or measures taken by the authorities. The fulfilment of obligations shall resume as soon as the event ceases, without this giving rise to any right to compensation.

Article 22 – Partial invalidity and acquiescence

22.1 If any clause of these Terms and Conditions is declared void or ineffective, the validity of the remaining provisions shall not be affected. The invalid clause shall be replaced or interpreted in such a way as to achieve the original economic and legal purpose as far as possible.

22.2 Failure to exercise a right or delay in exercising it shall not constitute a waiver or prevent the subsequent exercise of that right. A waiver shall only be effective if expressed in writing by the party concerned.

Article 23 – Language versions

These Terms and Conditions are written in English. For international purposes, a version in another language may be made available; in the event of any discrepancies in interpretation for the purposes of arbitration, the English version shall prevail.

Last updated: 17th October 2025