Commercial Terms

Article 1 – Definitions

1.1 In addition to the definitions in the Consumer Terms, the following apply:

• a) Teti Console: the programmatic inference service and its web management interface made available by TETI, through which the Customer accesses AI models, manages API Keys, monitors usage, tests integrations (Playground) and manages billing.
• b) API Key: the secret credential issued to authenticate requests to Teti Console.
• c) Models: the AI models exposed through Teti Console, which TETI may add to, modify or deprecate.
• d) Organization: a workspace on the Platform with its own subscription plan, settings, members, roles and content. Every Teti account starts with a personal Organization, and a User may create others, each with its own plan. Having an Organization does not by itself make these Commercial Terms apply: they apply as set out in Article 2.1.
• e) Customer: the legal person, professional or other entity that accepts these Commercial Terms, directly or through its Owner, to use Teti Console or the Business Plan, or to use the Platform on behalf of a business.
• f) End User: any person to whom the Customer makes available, directly or indirectly, applications or services built on Teti Console or on the Platform.
• g) Input: data, prompts, instructions, files or other content the Customer (or its End Users) submits to Teti Console or the Platform.
• h) Output: content generated by the Models in response to the Input.
• i) Usage: consumption of Teti Console, metered by requests, tokens or other units indicated in the management interface.
• j) Documentation: the technical documentation, guides and limits published on Teti Console or on the Platform.
• k) Owner: the individual who creates or administers an Organization on the Customer's behalf; the Owner's acts in administering the Organization bind the Customer.
• l) Authorized User (or Member): an individual whom the Customer invites to its Organization.
• m) Business Plan: the per-seat subscription for Organizations described in Article 4-bis.
• n) Seat: a per-person entitlement to use the Platform under a Business Plan tier (Standard or Premium), assigned by the Customer to one Authorized User.
• o) Workspace Content: chats, files, project content and other Inputs and Outputs created within an Organization.
• p) Reseller: Link, LLC ("Sold through Link"), a Stripe company that resells TETI's paid plans and credits purchased on the web as merchant of record, as described in Article 10.

Article 2 – Scope and relationship with other terms

2.1 These Commercial Terms apply to: (a) Teti Console; (b) the Business Plan and the Organizations that have it, including their Authorized Users; and (c) any other use of the Platform on behalf of a business or for professional purposes. Individual, non-business use of the Platform, including a User's personal Organizations and personal plans, remains governed by the Consumer Terms.

2.2 The Privacy Policy and, where TETI acts as a data processor on behalf of the Customer, the Data Processor Addendum (DPA) are incorporated by reference and form an integral part of these Commercial Terms.

2.3 These Commercial Terms govern professional and non-consumer services. Statutory consumer rights that apply exclusively to natural persons acting outside a trade, business or profession — including the EU right of withdrawal — do not apply under these Commercial Terms. By purchasing the Business Plan, Seats or Teti Console credits, the purchaser declares that it acts for purposes relating to its trade, business, craft or profession; the Business Plan is not offered to consumers.

Article 3 – Eligibility and account

3.1 Access to Teti Console and the Business Plan requires a valid Teti account in good standing. The Customer must be of legal age and have the capacity and authority to enter into these Commercial Terms.

3.2 The individual who accepts these Commercial Terms on behalf of a company or other entity represents that they are authorised to bind it; if they are not, they are personally bound by these Commercial Terms.

Article 4 – Organizations and members

4.1 The Customer may create or administer one or more Organizations on the Platform. Each Organization has its own subscription plan, member roster, roles and data environment.

4.2 The Customer, through its Owner, is responsible for: (a) inviting and managing Authorized Users and ensuring each of them is authorized to access the relevant data; (b) the activity of all Authorized Users and their compliance with these Commercial Terms; (c) revoking access promptly when an Authorized User's authorization ends.

4.3 Each Authorized User accesses the Organization on the Customer's behalf and is bound by these Commercial Terms when doing so. The Customer is responsible for its Authorized Users' acts and omissions as for its own.

4.4 TETI may restrict, suspend or terminate an Organization in the event of violations of these Commercial Terms, security risks, fraudulent use or non-payment, in accordance with Article 17.

4.5 The Owner can see the Organization's members, their role, Seat and usage, and manage invitations and Seats. Administrative features do not currently give the Owner access to the content of Authorized Users' chats; TETI may introduce further administrative features with prior notice. The Customer must inform its Authorized Users that they use a service administered by the Customer, and is responsible for complying with the law that applies to them, including employment law on the monitoring of workers.

Article 4-bis – Business Plan and Seats

4-bis.1 The Business Plan is purchased by the Owner on the Customer's behalf, billed monthly or yearly, starting from one Seat. Each Seat tier (Standard or Premium) includes the usage limits shown on the Platform; a Premium Seat provides approximately five times the usage of a Standard Seat. Limits apply per Seat over rolling periods (currently a five-hour window and a weekly window) and cannot be pooled, shared or transferred between Seats.

4-bis.2 The Customer assigns each Seat to one named Authorized User and may reassign it. A Seat may not be shared between individuals. Authorized Users without a Seat use the Free plan within the Organization.

4-bis.3 Invitations are sent by email, are valid only for the invited address and hold a Seat while pending. The Customer warrants that it may lawfully send invitations to the addresses it provides.

4-bis.4 Added Seats are available immediately and are charged pro rata for the remainder of the current billing period. Seats can be reduced only if they are not assigned or held by a pending invitation; reductions take effect at the next renewal and give no right to a refund. Changes between monthly and yearly billing take effect at the next renewal.

4-bis.5 Where an Organization with an active personal plan purchased on the web subscribes to the Business Plan, the personal plan is closed when the Business Plan starts and its unused portion is refunded pro rata.

4-bis.6 When the Business Plan ends, all Seats and pending invitations are released and Authorized Users revert to the Free plan. The Organization and its Workspace Content remain available until deleted in accordance with Article 9-bis.

Article 5 – API Keys and security

5.1 API Keys are confidential and personal to the Customer. The Customer is solely responsible for all activity and Usage carried out through its API Keys, whether or not authorized by the Customer.

5.2 The Customer must store API Keys securely, must not embed them in client-side code or public repositories, and must promptly rotate or revoke any key that is, or is suspected of being, compromised.

5.3 The Customer must notify TETI without undue delay at [email protected] of any unauthorized use of an API Key or any related security incident.

Article 6 – Acceptable use

6.1 The Customer must use Teti Console and the Platform in accordance with these Commercial Terms, the Consumer Terms (Article 7 — permitted use and prohibitions), the Documentation and applicable law.

6.2 Without limitation, it is prohibited to:

• a. use Teti Console or the Platform to develop, train, fine-tune or improve a competing AI model, or to extract, distil or reconstruct the Models, their weights or parameters (model stealing / distillation);
• b. reverse engineer Teti Console, the Platform or the Models, except to the extent such restriction is prohibited by mandatory law;
• c. exceed or circumvent rate limits, quotas or fair-use criteria, or share API Keys to aggregate quota across unrelated parties;
• d. use Teti Console or the Platform for illegal, infringing, deceptive, harmful or high-risk activities (e.g. medical, legal, financial or safety-critical decisions) without adequate qualified human oversight;
• e. circumvent or interfere with safety, security or content-moderation measures;
• f. resell, sublicense or provide Teti Console as a substantially similar standalone inference service to third parties without TETI's prior written consent.

6.3 In the event of a violation, TETI may, at its discretion, throttle, suspend or terminate access, revoke API Keys, retain relevant logs and/or report the facts to the competent authorities.

Article 7 – Customer's End Users

7.1 If the Customer integrates Teti Console or the Platform into its own applications or services made available to End Users, the Customer is solely responsible and liable for those End Users and for all Input and Output processed on their behalf.

7.2 The Customer undertakes to:

• a. enter into terms with its End Users that are at least as protective as these Commercial Terms and the prohibitions of Article 6;
• b. disclose to its End Users that they are interacting with an artificial intelligence system and that Outputs may be inaccurate and should be independently verified;
• c. obtain all consents and provide all notices required by applicable law (including data protection law) in respect of Input it transmits;
• d. pass through and enforce the acceptable-use restrictions of Article 6 against its End Users.

7.3 Where the Customer transmits personal data of End Users or third parties through Teti Console or the Platform, TETI acts as a data processor and the DPA applies; the Customer remains the data controller.

Article 8 – Inputs, Outputs and intellectual property

8.1 As between the parties, the Customer retains all rights to its Inputs and owns the Outputs generated from its Inputs. The Customer grants TETI a limited, non-exclusive, worldwide licence to process Input and Output solely to provide Teti Console and the Platform, to ensure their security and to comply with law.

8.2 Due to the probabilistic nature of the Models, TETI does not guarantee that Outputs are unique, original or free from similarity to content generated for other customers, nor that they are free from references to third-party content. The Customer is responsible for verifying that its use of Outputs complies with intellectual property rights, contractual obligations and applicable regulation.

8.3 TETI provides no intellectual-property or copyright indemnity in respect of Outputs. Outputs are provided as support tools and not as certified content.

8.4 The Customer grants TETI a non-exclusive, royalty-free licence to reproduce and display the Organization's name and logo within the Platform (including the sidebar, the organization switcher, invitations and emails to Authorized Users) solely to provide the service, and warrants that it holds the necessary rights. TETI may remove names or logos that infringe third-party rights or are unlawful. TETI will not identify the Customer as a customer in its marketing without the Customer's prior written consent.

Article 9 – Data protection and no training

9.1 Request content (Input and Output) is processed only to generate and return the requested Output and to operate the service. TETI does not sell, rent or share such content, and does not perform behavioral tracking, profiling or advertising on Customer data.

9.2 TETI may retain limited operational metadata (such as timestamps, token counts and status) for billing, security, abuse prevention and troubleshooting. TETI does not retain Input or Output content for model-improvement purposes.

9.3 Teti Console and the Platform rely on infrastructure and model-serving sub-processors listed in the Privacy Policy and the DPA. TETI processes and may transfer data in accordance with the Privacy Policy, the DPA and applicable Standard Contractual Clauses.

Article 9-bis – Workspace Content

9-bis.1 Workspace Content belongs to the Customer's Organization. When an Authorized User is removed from the Organization or leaves it, they lose access to it and their Workspace Content remains stored with the Organization. Content in an Authorized User's personal account outside the Organization remains theirs and is governed by the Consumer Terms. If an Authorized User deletes their Teti account, the content they created is deleted.

9-bis.2 Workspace Content remains stored while the Organization exists, including after a paid plan ends, and is deleted when the Owner deletes the Organization, save for retention required by law. Before deletion, the Customer may request a copy of the Organization's data by writing to [email protected].

Article 10 – Fees, billing and payment

10.1 Commercial use of Teti is billed in two ways, which may apply simultaneously: (a) Usage-based billing for Teti Console, through prepaid credits consumed by requests, tokens or other units at the prices published in the management interface; (b) Subscription billing for Organization plans, including the Business Plan, at the prices published on the Platform.

10.2 Purchases made on the web are sold by the Reseller, Link, LLC ("Sold through Link"), a Stripe company acting as merchant of record. The Reseller processes the payment, calculates, collects and remits applicable VAT and sales taxes, issues invoices and receipts in its own name, and handles payment disputes and transaction support; the purchase is also subject to the Reseller's terms. TETI remains solely responsible for the Platform and Teti Console. Purchases made in the mobile apps are processed by Apple or Google under their terms.

10.3 To benefit from the reverse charge where applicable, the Customer must indicate at checkout that it is purchasing as a business and provide a valid VAT number. Invoices are issued by the Reseller as a foreign supplier: TETI does not issue Italian electronic invoices (SDI) for purchases made through the Reseller, and the Customer is responsible for its own tax self-assessment and reporting obligations.

10.4 Teti Console prices and credits are stated in US dollars. Subscription prices are shown in the Customer's local currency on the Platform and at checkout. All prices exclude applicable taxes, which are added at checkout.

10.5 Teti Console credits are prepaid. The first purchase of credits activates a Teti Console subscription, at no monthly fee, through which the Customer authorises the Reseller to charge: (a) the credits the Customer buys; and (b) if the Customer enables automatic top-up, the top-up amount chosen by the Customer each time its balance falls below the threshold it has set. The Customer may disable automatic top-up, or cancel the Teti Console subscription, at any time. Credits are added once the corresponding payment is completed.

10.6 Usage records and subscription records generated by TETI's systems are, absent manifest error, the authoritative basis for billing. The Customer is responsible for all Usage incurred under its API Keys and for all charges under its Organization subscriptions.

10.7 Fees for Usage already consumed, credits already purchased and subscription fees for periods already started are non-refundable, except as provided in Article 4-bis.5, for refunds granted by the Reseller under its policies, or where required by mandatory law. TETI may change prices with at least 15 days' notice through the Platform or by email; for subscriptions, new prices apply from the first renewal after the notice period, and the Customer may cancel before then.

10.8 In the event of non-payment, failed payment or exhausted credit, TETI may suspend or limit access to Teti Console and Organization features, and revoke API Keys, until payment is made, without prejudice to any other remedy.

Article 11 – Rate limits, quotas and availability

11.1 Teti Console is subject to rate limits and quotas, which may vary by plan or tier and may be adjusted by TETI to protect the security, stability and fair use of the service. Business Plan Seats are subject to the usage limits of Article 4-bis.1.

11.2 Teti Console and Organization features are provided on an "as is" and "as available" basis, without any service-level commitment unless a separate written agreement (e.g. an Enterprise Addendum) expressly provides one. TETI may perform maintenance and may interrupt the service for technical, operational, legal or security reasons.

Article 12 – Service changes, model updates and deprecation

TETI may add, modify, replace or deprecate Models and features of Teti Console or the Platform. Where a change is materially adverse to the Customer, TETI will use reasonable efforts to provide advance notice through the management interface or by email. The Customer acknowledges that Outputs may vary over time as Models evolve.

Article 13 – Confidentiality

Each party may receive non-public information of the other party in connection with these Commercial Terms. The receiving party will use such information only to exercise its rights and perform its obligations hereunder and will protect it with reasonable measures, save where disclosure is required by law.

Article 14 – Warranty exclusions

To the maximum extent permitted by law, Teti Console and the Platform are provided "as is" and "as available", without warranties of any kind. TETI does not warrant that the service will be uninterrupted, error-free or secure, nor that Outputs will be accurate, complete, reliable or fit for any particular purpose. The Customer assumes all responsibility for its use of the service and the Outputs.

Article 15 – Limitation of liability

15.1 To the maximum extent permitted by applicable law, TETI's total liability arising out of or relating to these Commercial Terms, whether in contract, tort or otherwise, shall not exceed the total fees paid or payable by the Customer for the service under these Commercial Terms in the twelve months preceding the event giving rise to liability.

15.2 TETI shall not be liable for any indirect, incidental, consequential or special damages, including loss of profits, revenue, data or business opportunities. These limitations do not apply where liability cannot be excluded or limited under mandatory law.

Article 16 – Indemnity

The Customer shall indemnify and hold harmless TETI, its directors, employees and collaborators from any liability, cost or expense arising from the Customer's use of Teti Console or the Platform, from its Inputs, from acts or omissions of its End Users or Organization members, or from any breach of these Commercial Terms or applicable law. TETI may, at its discretion, control its own defence, with the Customer providing full cooperation.

Article 17 – Renewal, suspension and termination

17.1 Subscriptions, including the Business Plan, renew automatically for successive periods of the same length unless cancelled before renewal. The Customer may cancel at any time from the Platform; cancellation takes effect at the end of the current billing period, does not give right to a refund and can be withdrawn until then.

17.2 TETI may suspend or terminate access to Teti Console and Organization features, and revoke API Keys, in the event of breach of these Commercial Terms, security or abuse concerns, or non-payment.

17.3 The Customer may stop using Teti Console or close its Organization at any time. Provisions which by their nature should survive termination (including Articles 8, 9, 9-bis, 14, 15, 16 and 19) shall survive.

Article 18 – Changes to these Commercial Terms

TETI may amend these Commercial Terms to reflect technical, operational or regulatory developments. Changes will be communicated with reasonable notice through Teti Console or by email and will take effect on the date indicated. Continued use after that date constitutes acceptance of the amended Commercial Terms.

Article 19 – Governing law and dispute resolution

These Commercial Terms are governed by Italian law, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The Court of Milan, Italy, shall have exclusive jurisdiction over any dispute arising out of or in connection with these Commercial Terms. TETI reserves the right to seek urgent or injunctive relief from any competent court, in particular to protect its intellectual property rights.

Article 20 – General

20.1 In case of conflict between these Commercial Terms and the Consumer Terms in relation to the uses listed in Article 2.1, these Commercial Terms prevail; for all other matters the Consumer Terms continue to apply.

20.2 The Customer may not assign these Commercial Terms without TETI's written consent. TETI may assign them in the context of a merger, acquisition or transfer of business. Neither party is liable for failures caused by events of force majeure.

20.3 If any provision is held invalid, the remaining provisions continue in effect. These Commercial Terms are written in English, which prevails in case of discrepancy with any translation.

Last updated: 30th October 2026